Refund policy

CXRTY MOTO®  - Returns, Exchanges & Refunds Policy
At CXRTY MOTO®  we want you to love your fit. If it’s not perfect, we’ve got you.
1. 14-Day Returns
You have 14 days from the day you receive your order to request a return.
Items must be:
• Unworn, unwashed & unsmoked
• With all original tags attached
• In original packaging with no stains, marks or scents
Any item that shows signs of wear will not be accepted.
2. What Can’t Be Returned
• Custom, personalised, or 1-of-1 pieces
• Items marked FINAL SALE or bought with a discount code over 30% off
• Any item worn or washed
3. How To Return
1. Email cxrtymoto@gmail.com with your order number + reason + size you want if exchanging.
2. We will send you your return authorization and address within 24 hours.
3. Post it back via a tracked service. Keep your tracking number.
Return postage is paid by the customer unless the item is faulty or we sent the wrong item.
4. Exchanges
Need a different size? We offer 1 free size exchange per UK order (subject to stock). Just put EXCHANGE in your email subject. We’ll hold your new size for 48 hours once your parcel is tracked.
5. Refunds
Once we receive and inspect your return, we will email you. Approved refunds are sent to your original payment method within 3-5 working days. Banks can take an extra 2-5 days to show it.
Original shipping cost is non-refundable.
6. Faulty / Damaged / Wrong Item
If something arrives faulty, damaged, or incorrect - email us within 48 hours of delivery to cxrtymoto@gmail.com with a photo/video of the issue. We will cover postage and send a replacement or full refund immediately.
Contact:
CXRTY MOTO® 
Kingston upon Hull, UK
Email: cxrtymoto@gmail.com
Instagram: @cxrty.moto
This policy does not affect your statutory rights under UK law.